If you have any questions about hiring a car in Christchurch or Queenstown from Touchdown Car Rentals, please take a look at some of our frequently asked questions.

If you can’t find the answer to your questions below, please contact us to speak to our team.

Frequently asked questions

What is our insurance policy?

When hiring a car from Touchdown, your vehicle will come with mandatory insurance included. This comes standard with a maximum excess of $3,500. This excess can be reduced by purchasing one of our excess reduction packages:

For $30 per day the maximum excess will be reduced to $500
For $45 per day the maximum excess will be reduced to $0
Only the $45 excess reduction package includes complimentary windscreen and tyre damage repairs.

The insurance coverage pertains only to the vehicle hire. Damage to any accessories hired will be the liability of the hirer. Touchdown Car Rentals takes no responsibility for damage caused to any equipment that is mounted to roof racks on our vehicles. It is the hirer’s responsibility to ensure skis and any other equipment are safe and secure.

Please do not leave any of our convertible hire vehicles unattended in the Arthurs Pass National Park area. Local birds called Keas will likely damage the soft top of the vehicle and this damage will not be covered by your rental insurance.

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What is our bond policy?

When hiring a car from Touchdown, we require pre-payment for the hire of your vehicle, plus a returnable bond of either:

$500 authorisation of a credit card
a cash bond of $2,000
Your bond will not be cashed (credit card) or will be refunded (cash) if no damages or fines have occurred during your hire period. All our hire cars go through a pre and post hire inspection to check for existing and new damage.

What is our after hours policy?

If you are picking up a hire vehicle late in the evening or after a long haul flight we recommend that you rest before driving outside of Christchurch or Queenstown. Our country roads can be hazardous, and driver fatigue is a key element in many road incidents.

It is not recommended to drive late at night to other destinations, especially in the winter months. If you need accommodation in Christchurch our friends at the Commodore Hotel will look after you with a special deal if you are hiring from Touchdown Car Rentals.

Take a look at some of our recommended Christchurch and Queenstown Accommodation options.

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What is our cancellation policy?

If you are hiring a car with Touchdown and have made a booking, but wish to cancel, the following charges are applicable:

More than 7 days before hire – No fee applicable

Within 7 Days of hire – 1 day’s hire

Less than 24 hours – 100% of the entire car hire fee