Your Questions Answered

Frequently Asked Questions About Hiring A Car

If you have any questions about hiring a car in Christchurch or Queenstown from Touchdown Car Rentals, please take a look at some of our frequently asked questions.

If you can’t find the answer to your questions below, please contact us to speak to our team.

What is our insurance policy?

When hiring a car from Touchdown, your vehicle will come with mandatory insurance included. This comes standard with a maximum excess of $3,500. This excess can be reduced by purchasing one of our excess reduction packages:

  • For $30 per day the maximum excess will be reduced to $500
  • For $45 per day the maximum excess will be reduced to $0

Only the $45  excess reduction package includes complimentary windscreen and tyre damage repairs.

The insurance coverage pertains only to the vehicle hire. Damage to any accessories hired will be the liability of the hirer. Touchdown Car Rentals takes no responsibility for damage caused to any equipment that is mounted to roof racks on our vehicles. It is the hirer’s responsibility to ensure skis and any other equipment are safe and secure.

Please do not leave any of our convertible hire vehicles unattended in the Arthurs Pass National Park area. Local birds called Keas will likely damage the soft top of the vehicle and this damage will not be covered by your rental insurance.

What is our bond policy?

When hiring a car from Touchdown, we require pre-payment for the hire of your vehicle, plus a returnable bond of either:

  • $500 authorisation of a credit card
  • a cash bond of $2,000

Your bond will not be cashed (credit card) or will be refunded (cash) if no damages or fines have occurred during your hire period. All our hire cars go through a pre and post hire inspection to check for existing and new damage.

What is our after hours policy?

If you are picking up a hire vehicle late in the evening or after a long haul flight we recommend that you rest before driving outside of Christchurch or Queenstown. Our country roads can be hazardous, and driver fatigue is a key element in many road incidents.

It is not recommended to drive late at night to other destinations, especially in the winter months. If you need accommodation in Christchurch our friends at the Commodore Hotel will look after you with a special deal if you are hiring from Touchdown Car Rentals.

Take a look at some of our recommended Christchurch and Queenstown Accommodation options.

What is our cancellation policy?

If you are hiring a car with Touchdown and have made a booking, but wish to cancel, the following charges are applicable:

More than 7 days before hire – No fee applicable

Within 7 Days of hire – 1 day’s hire

Less than 24 hours – 100% of the entire car hire fee

Customer Reviews

  • As a company we have been hiring vehicles off and on for several years now, often several vehicles and at short notice.

    The service we have received from start to finish has always been friendly, superb and highly competitive with brand new quality cars.

    Initially we hired elsewhere but because of indifferent service with poor quality vehicles we researched the market and found Touchdown; they have been a total blessing from start to finish which makes our job so much more fulfilling.

    - Paul McNamara, United Kingdom,

  • These guys are awesome, I can’t speak highly enough of their service, pricing or the overall experience that I had with Touchdown. Christchurch was sold out of rental cars because of the cricket world cup, but they looked after me and found me a vehicle with very little notice… and it was a top of the line model, for an amazing price. I had a bit of an issue during my time in Christchurch, and the Touchdown team were superb. They looked after me throughout and were very helpful and caring.

    If you are looking for awesome service when hiring a great quality, very clean and very affordable vehicle, you should call these guys to come and pick you up from the airport (free). You will be very pleased that you skipped the queues of the major rental car companies at the airport! I’d score them 11 out of 10 if I could.

    - Pete Robson, New Zealand,

  • Touchdown car rentals are by far the best Car Rental car company in Christchurch

    - Rupert, New Zealand,

  • I would highly recommend using Touchdown Car Rentals. Their service was outstanding and their cars are in very good condition, all new, very reliable and at a great price. I wouldn’t go anywhere else ever again.

    - Laura, Australia,

  • The vehicle was spotless, very comfortable and roomy. When we called back into Christchurch part way through it was re-valeted. That’s what I call service!

    - Logan, Australia,

  • Definitely my choice of rental cars whenever I’m in Christchurch. Great service & handy to airport with free shuttle. . . .

    - Sue, United Kingdom,

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